Returns & Exchanges
At EQUIDRY, we want you to be completely satisfied with your purchase, which is why we offer a 30-day return policy for items in their original, unworn condition. Whether you need a different size or a full refund, our streamlined process ensures your equestrian gear meets your exact needs.
Initiate Your Request
Visit our online returns portal and enter your order number and email address to select the items you wish to return or exchange.
Prepare Your Package
Securely pack your items in their original packaging with all tags attached, ensuring the garment is clean and free of any debris.
Ship It Back
Print your prepaid shipping label from the portal and drop off your package at any authorized courier location.
Quality Check & Refund
Once our team inspects the returned items, we will process your refund or dispatch your exchange within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing